Steps to Access Government Support for Home Care

This is a government process to understand your needs and check if you can get funding for Support at Home. The assessment takes about 90 minutes on the phone, or may take place at your home. Our friendly team can answer all your questions about the ACAS assessment beforehand, or provide free guidance to help you get the best care for your needs. Call 13 22 78 for free coaching and support.

You will get the result of your ACAS assessment in 2-6 weeks. The most common types of funding that people get from an ACAS assessment is either a ‘Support at Home Package’ or access to the ‘Commonwealth Home Support Programme’. You can learn more about payment and funding for Home Care here. Whatever the result of your assessment, and the type of funding you can access, you have options. Call 13 22 78 to chat through your options.

Your position in this list is based on your needs, your situation, and other circumstances. The wait time to access your Home Care Package is different for everyone: it can be anywhere from 1-9 months. During your waiting period, we can help. Call 13 22 78 for support.

You will receive a letter from My Aged Care - which is part of the government - when your package is allocated. Once you receive this letter, you have a 56-day period to choose a provider for Support at Home, like Warramunda Community Care. Call 13 22 78 for a chat if you have questions.

Care providers can offer different services, and they all have different fee schedules or prices. It’s worth looking at your options to get the most out of your funding. The most important thing is to find the very best care for you, and to partner with a trusted provider. Call 13 22 78 to talk about the things you should look for when choosing a provider.

If you choose Warramunda Community Care, we will visit you and your family at home to chat through things in detail. This takes about two hours and is a free, complimentary visit.

Call 13 22 78 if you have questions.

Once you choose Warramunda Community Care, our Case Manager will visit your home to plan your services. Once your plan is completed you will begin receiving your services.