Home Care Frequently Asked Questions

If you have a home care package with another provider you can transfer to Warramunda at anytime. Call the team at Warramunda on 03 5852 2611 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Our personal care workers have a Certificate III in Home and Community Care or a Certificate III in Aged Care. Our care workers are required to have a current police check. They must also hold an Australian drivers licence, and first aid training. They also receive on-going training and regular performance reviews to ensure your care needs are met. If your care worker is driving you to a an appointment, we require that their car is roadworthy and insured. Our home care packages are usually delivered by people employed directly by Warramunda. If that’s not possible we have local partners who meet our quality and accreditation requirements deliver services for your home care package.

Where possible we’ll provide you with support services and care in your preferred language.

The income-tested care fee is an extra contribution that some people pay. This fee is determined by your Centrelink aged care assessment, and it’s different for everyone. The fee is based on your individual income, including your pension. Full pensioners do not pay an income-tested care fee. For more information about pricing and funding options for Home Care, see this page on understanding the costs of Home Care.

The basic daily fee is set by the government at a percentage of the single basic age pension. This fee varies depending on your Home Care Package level. Warramunda does not charge the basic daily fee.

The cost of a Home Care Package is based on: how much the Australian Government pays (the subsidy)how much you may need to pay (Home Care fees payable by you, such as the income tested care fee). The subsidy the Australian Government pays varies according to the level of Home Care Package you receive. This amount is paid to Warramunda as your Home Care Provider. As part of your Home Care Package services, you may be expected to contribute to the cost of your care and services if they exceed your individual budget. You can find out more by calling Warramunda on 03 5852 261. For more information about pricing and funding options for Home Care, see this page on understanding the costs of Home Care.